Your health care bill
Your dental bill is made up of the various treatments that the dentist or dental hygienist carried out during your visit. We call these treatments procedures. Each procedures is described on the bill and given a code.
View an explanation of the treatments on your account (pdf, 1.1MB)
You will recieve your invoice from Infomedics
We strive to devote all our attention to providing the best care for our patiënts. That is why we work together with Infomedics. You will receive our invoices via Infomedics and you will pay through Infomedics. You must contact Infomedics for all questions about paying your invoice. This gives us more time to serve you.
Digital account
When you become a customer, we ask for your mobile phone number and email address. Infomedics uses this information to send you your bill digitally. Let our receptionsit know how you wish to receive your bill so you know where the bill will arrive, keep an eye on your inboxes! The email from Infomedics contains a link to your personal payment page. There you can pay the bill with iDEAL and download it, after confirming your mobile phone number.
Reimbursement from your health insurer
In most cases, Infomedics checks whether your health insurer will reimburse (part of) your treatment(s). You pay the remaining amount to Infomedics. You will see this clearly on the invoice. Do you have any questions about the amount reimbursed? Please contact your health insurer.
Is there no reimbursement on the invoice? Then pay the entire amount to Infomedics and see if you can declare the invoice with your health insurer.
Arrange your healthcare costs online
On the website of Infomedics you can easily view and pay your bill. If needed, you can request a deferral of payment or a payment arrangement.
Check the status of your payment
Click on the link in the email from Infomedics or go to Infomedics. Enter the 14-digit payment reference that is on your account. If your account has not yet been paid (in full), you will be redirected to the payment page of your account. There you can pay directly via iDEAL. You can also request the payment status of your account from digital assistant Ella.
View and download invoice
To protect your privacy, you will only see the amount of the bill on the payment page of your bill and when the bill is due. If you want to view or download the bill, Infomedics will send a code to your mobile number. With this code you can open the PDF of your bill and, if you wish, save it.
Request a payment arrangement or deferment
You have 30 days to pay the Infomedics bill. Are you unable to pay on time? Prevent a reminder and request a deferral or a payment arrangement. You can arrange this on the payment page of your bill or via digital assistant Ella.
Need help?
Do you have a question or need help? Check out the frequently asked questions on www.infomedics.nl or ask your question 24/7 to digital assistant Ella. During office hours you can contact the Infomedics Service Desk on telephone number 036 – 20 31 900 (Monday to Friday from 09:00 to 17:00).
What happens to your data?
In order to process invoices quickly and correctly, we share your data with Infomedics. Of course, they comply with all applicable laws and regulations regarding privacy protection. And they do everything they can to protect your data as much as possible. Information about how Infomedics handles the protection of privacy-sensitive information can be found at www.infomedics.nl/privacy/.
Infomedics Payment Terms
On our behalf, Infomedics sends and collects invoices for the care you have received. Infomedics complies with all (privacy) laws and regulations, both the rules that apply to us as a healthcare provider, and the rules that apply to Infomedics by law.
What are the main payment terms of your Infomedics account?
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- Infomedics will, when possible, declare your invoice with your health insurer. You will always see this reimbursement on the invoice.
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- Infomedics requests you to pay the invoice before the due date stated on the invoice.
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- If you have not paid the invoice by the due date, you are in default without any further notice of default being required. You may have just forgotten to pay, so you will receive a reminder asking you to pay the invoice within 15 days of receipt. If payment is not made before the due date, Infomedics will charge interest and collection costs.
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- Infomedics will first deduct payment of the collection costs, then the interest charged and finally the original amount of your invoice.
- Please note that if you file a complaint or register with another healthcare provider, your bill will still have to be paid. Your payment obligation cannot be suspended because of this.
Dental costs tax deductible
It is possible that dental costs are tax deductible. Information about the conditions for this b can be found on the website of the tax authorities.
For more information, we advise you to contact the Tax Authorities, your accountant or a bookkeeper.
