Complaints procedure

Your opinion counts

We would like to hear how you experienced your visit to our practice. Your feedback is very valuable: it allows us to improve our care and service. Would you like to pass on your suggestions or compliments to us? Please let us know. Thank you in advance!

Complaint?

Despite the efforts of our employees, it may happen that you are not satisfied with the treatment in our practice. You can then file a written complaint with your dentist; you can use our complaint form for this. In most cases, a conversation between you and your dentist will be sufficient. If you need a third, neutral party, you can file your complaint with the KNMT, the professional association to which this practice is affiliated. An independent complaints officer will then mediate between you and your dentist free of charge. With the aim of finding a solution.

Dispute?

If you are unable to resolve the issue despite the help of the complaints officer, you can appeal to the complaints officer for €75. Dental Care Dispute Resolution Body. Your complaint will then be assessed by a committee of five experts. The disputes body will give a binding judgment on whether your complaint is well-founded and, if the complaint is well-founded, may award damages of up to twenty-five thousand euros.

More information

For more information about oral care, treatments and costs, please visit allesoverhetgebit.nl. You can ask questions via the contact form that is placed on the website of www.allesoverhetgebit.nlBoth provide independent information and were established by our professional organization KNMT.