{"id":15,"date":"2025-01-31T10:26:09","date_gmt":"2025-01-31T10:26:09","guid":{"rendered":"https:\/\/esthetisch.nl\/klachtenprocedure\/"},"modified":"2025-02-10T13:42:45","modified_gmt":"2025-02-10T12:42:45","slug":"complaints-procedure","status":"publish","type":"page","link":"https:\/\/esthetisch.nl\/en\/klachtenprocedure\/","title":{"rendered":"Complaints procedure"},"content":{"rendered":"<h3>Your opinion counts<\/h3>\n<p>We would like to hear how you experienced your visit to our practice. Your feedback is very valuable: it allows us to improve our care and service. Would you like to pass on your suggestions or compliments to us? Please let us know. Thank you in advance!<\/p>\n<h3>Complaint?<\/h3>\n<p>Despite the efforts of our employees, it may happen that you are not satisfied with the treatment in our practice. You can then file a written complaint with your dentist; you can use our complaint form for this. In most cases, a conversation between you and your dentist will be sufficient. If you need a third, neutral party, you can file your complaint with the\u00a0<a class=\"external-site\" href=\"https:\/\/knmt.nl\/\" target=\"_blank\" rel=\"noopener\">KNMT<\/a>, the professional association to which this practice is affiliated. An independent complaints officer will then mediate between you and your dentist free of charge. With the aim of finding a solution.<\/p>\n<h3>Dispute?<\/h3>\n<p>If you are unable to resolve the issue despite the help of the complaints officer, you can appeal to the complaints officer for \u20ac75.\u00a0<a class=\"external-site\" title=\"Navigate to the website of the Dental Care Dispute Resolution Body\" href=\"https:\/\/www.geschilleninstantiemondzorg.nl\/\" target=\"_blank\" rel=\"noopener\">Dental Care Dispute Resolution Body<\/a>. Your complaint will then be assessed by a committee of five experts. The disputes body will give a binding judgment on whether your complaint is well-founded and, if the complaint is well-founded, may award damages of up to twenty-five thousand euros.<\/p>\n<h3>More information<\/h3>\n<p>For more information about oral care, treatments and costs, please visit allesoverhetgebit.nl. You can ask questions via the contact form that is placed on the website of\u00a0<a class=\"external-site\" title=\"Navigate to www.allesoverhetgebit.nl\" href=\"https:\/\/www.allesoverhetgebit.nl\/\" target=\"_blank\" rel=\"noopener\">www.allesoverhetgebit.nl<\/a>Both provide independent information and were established by our professional organization\u00a0<a class=\"external-site\" title=\"Navigate to the KNMT\" href=\"https:\/\/knmt.nl\/\" target=\"_blank\" rel=\"noopener\">KNMT<\/a>.<\/p>\n<hr \/>","protected":false},"excerpt":{"rendered":"<p>Uw mening telt Wij horen graag hoe u uw bezoek aan onze praktijk heeft ervaren. Uw reactie is heel waardevol: daarmee kunnen we onze zorg en service verbeteren. Wilt u uw suggesties of complimenten aan [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-15","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/esthetisch.nl\/en\/wp-json\/wp\/v2\/pages\/15","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/esthetisch.nl\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/esthetisch.nl\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/esthetisch.nl\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/esthetisch.nl\/en\/wp-json\/wp\/v2\/comments?post=15"}],"version-history":[{"count":0,"href":"https:\/\/esthetisch.nl\/en\/wp-json\/wp\/v2\/pages\/15\/revisions"}],"wp:attachment":[{"href":"https:\/\/esthetisch.nl\/en\/wp-json\/wp\/v2\/media?parent=15"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}